FAQ

What sizes and variants are available for your products?

We offer a wide range of sizes and options to suit every need. Each product page includes detailed dimensions, materials, and variant info to help you choose the right fit. If you need further assistance, our support team is happy to help.

How long does shipping take and how much does it cost?

Standard shipping takes 7-14 business days after shipment. Shipping charges are calculated at checkout based on package weight and destination. We ship via DHL Express and EMS.

What is your return policy?

Due to the nature of international cross-border logistics, returns are accepted only under the conditions specified in this Return and Refund Policy. Customers must submit a return request within 14 days from the confirmed delivery date. Returned items must be unused, unworn, unwashed, undamaged, unaltered, and returned in their original packaging with all original tags, labels, accessories, and proof of purchase included.

Which payment methods do you accept?

We accept Visa and MasterCard. Your card is charged when your order ships. All prices are listed in USD and include applicable duties and taxes — no hidden fees.

How can I contact customer support?

Our friendly support team is available 24/7 via email at [email protected]. We typically respond within 24 hours.

Do you offer quality guarantee on your products?

Yes. We stand behind the quality of every product we sell. If you receive a defective or damaged item, contact us within 30 days and we'll make it right — including a replacement or full refund.

Can I cancel my order?

Orders may be cancelled within 72 hours of purchase by contacting us at: [email protected]. Cancellation requests made after 72 hours may incur a reasonable cancellation fee due to order processing, logistics preparation, and fulfillment commitments. Once an order has been dispatched, it cannot be cancelled and will be handled under our Return and Refund Policy.